Return Policy

The Electric Mammoth  values your satisfaction more  than anything else ! If there is a problem with your order, we will do everything in our power to ensure your satisfaction. Returns of unopened, unused merchandise within 30 days of order receipt will be credited the full amount of the merchandise to the original payment method.

The Electric Mammoth  will not accept returns on used merchandise.

Any authorized refund that is NOT in it's original packaging is subject to a 20% restocking fee, the original shipping charges, and return shipping charges. Returns will not be accepted past 30 days from order delivery. Returns that are authorized for in-store credit, will receive a credit that is non-expiring (minus shipping charges).

    • Returns Procedure
      • Please contact customer support  to initiate the return process.
      • Once User’s return is authorized User will receive an RMA (Return Merchandise Authorization) via email or fax.
        • The Electric Mammoth  customer support will create the RMA number.
      • The RMA number must be written on the package being returned, preferably near the shipment label. User must then drop the package at a nearby shipper (UPS, FedEx, USPS) facility.
        • Customer support can help identify location or schedule merchandise pick-up as requested by User.
      • Upon arrival, The Electric Mammoth  will process the return within 14 business days.
        • The authorized refund or store credit will be processed within these 14 business days, minus the agreed upon restocking fees.
      • If User wishes to exchange merchandise the same steps for return must be followed.
        • The new shipment for exchanged merchandise will be shipped within 14 business days.
        • User will be responsible for shipping charges.
    • Returns Window
      • After successful delivery of merchandise, User has 30 days to receive return authorization and ship the order back to The Electric Mammoth .
      • Returns will not be accepted past 30 days from delivery.
    • Refund Method
      • Once a return has been approved and returned, User will:
        • Receive a refund on the credit / debit card used on original order;
        • OR receive a non-expiring store credit for future purchases;
        • OR receive an exchange / replacement shipment.
      • The refund method will be agreed upon between The Electric Mammoth  and User during return authorization.
      • All refunds / credits / exchanges will be processed within 14 business days of receiving merchandise back at The Electric Mammoth 
    • Restocking / Processing Fees
      • Any authorized refund is subject to a 20% restocking fee, the original shipping charges, and return shipping charges if the product IS NOT returned in it's original packaging.
        • Since The Electric Mammoth  allows for authorized returns, the restocking fee helps to cover original packaging and labor costs.
      • Restocking fees will not apply if User receives damaged or defective products.
    • Return Shipping Costs
      • The return shipping costs are determined when User files a claim for return.
        • Responsibility of shipping costs is dependent on reason for User’s return.

 

DEFECTIVE MERCHANDISE: The Electric Mammoth  products will be replaced and shipped only once the defective products have been inspected and AUTHORIZED by The Electric Mammoth . The Electric Mammoth , at its own discretion, will replace the defective products or issue a store credit or refund, only for the defective products. Store credit may be used for future purchases and will not expire. Popped, punctured, or lacerated balloons will not be replaced. Defective product claims must be made and returned within 30 calendar days of the customer’s date of receipt. Shipping charges for returns, including returns of defective products, are the customer’s responsibility.

PRODUCT SHORTAGES: Product shortage claims must be made within 5 business days of the customer’s date of receipt. Shortage claims that are validated by The Electric Mammoth  will be replaced. Replacements for shorted products will be shipped via UPS, FedEx, or USPS ground shipping, at The Electric Mammoth ’s discretion. Replacement products will not be shipped using air expedited shipping. Replacement orders will receive The Electric Mammoth ’s highest priority in regards to leaving the warehouse.

LOST CARTONS:
UPS, FedEx, and USPS all require prompt notification of shipments not received within 14 calendar days after the date of shipment. Should the order not be received, Users must notify The Electric Mammoth within 14 calendar days of order shipment. UPS, FedEx, and USPS will dismiss all lost shipment claims without the prompt notification of a non-delivery shipment.

DAMAGED MERCHANDISE CLAIMS:
Most damage to products is due to the improper handling of shipment companies. The Electric Mammoth  is not responsible for breakage, damage, or loss of products while the shipment is in transit. Damage claims must be reported within 5 calendar days of the order receipt. Customers must contact The Electric Mammoth  within those 5 calendar days, and we will initiate a claim with the shipping company on User’s behalf. The original cartons received must be kept for inspection by the shipping company. 

REFUSED or DELIVERABLE SHIPMENTS:
A 15% restocking fee, plus the original shipping charges and return shipping charges, will be administered for shipments that are refused or considered deliverable by UPS, FedEx, or USPS. IMPRINTED GOODS: The Electric Mammoth  offers a large variety of custom imprinted product, including banners, invitations, glow products, and LED. All customization and proof approval must be finalized by the customer. It is the customer’s responsibility to affirm the details of all imprinted products, e.g., font color, spelling, grammar, and word order. The Electric Mammoth  does not accept responsibility for any faults or inaccuracies made by the customer. The Electric Mammoth  will not issue credit or refunds for returns of any custom or imprinted items.